No. At this time I am not taking on custom commissions. Please follow my social media pages for updates for when I do take commissions!

While the paint is sealed, I do not recommend getting it wet because this can cause the paint to bleed if saturated too much and these types of hats aren't recommended to get wet at all due to their material. As a precaution, we advise against wearing your hand-painted hat in the rain to preserve the integrity of the design and the hat itself. If you have any concerns about caring for your hand-painted hat, please feel free to reach out to us for more information and tips on preserving your unique creation.

Made to order hats from Maisie James Co. typically ship between 4-8 weeks, depending on the specific hat design and customization. We take pride in handcrafting each hat with attention to detail, ensuring the highest quality for our customers. If you have any questions about the shipping timeline or the customization process, please feel free to contact us for more information! For Ready to ship hats, those generally take 2-3 business days to ship!

Yes we do. We charge a standard $25 for international shipping.

• We offer free shipping on all orders $250 and up. • Shipping for preordered painted hats is 4-6 weeks, ready to ship items ship within 7 business days of your order

Stephanie is committed to providing excellent customer service and aims to respond to all inquiries within 24 hours. Please note that any emails sent after business hours (5pm ET Fridays) or during the weekend will be addressed the next business day. We appreciate your patience and understanding as we strive to assist you with any questions or concerns you may have.

Unfortunately, once an order is placed with Maisie James Co., we do not allow cancellations. We encourage our customers to make sure they want their item before placing an order, as cancellations are not accepted. This policy allows us to efficiently process orders and ensure that all of our customers receive their purchases in a timely manner. We appreciate your understanding and cooperation in this matter. If you have any questions about an item before placing an order, please feel free to reach out to Stephanie!

• Refunds are only accepted for clothing pieces & damaged items. • No returns are accepted for preordered painted hats. • In the event that a refund is needed & approved, please allow 7-10 business days for your refund to reflect in your bank account. • Your refund will be sent in the same manner as your payment method.